Effective 27 August 2026
This policy explains what QueryOn (operated by KAVIO, "we") collects, why, and what your choices are. It is written to be read, not skimmed past.
What we collect
Account data. Name, email address and password hash when you create a workspace; team members' emails when you invite them.
Brand configuration. The brands, domains, markets, questions and competitors you configure — this is the working data of the product.
Measurement data. The questions we put to AI engines on your behalf and the answers they return, including whether your brand (or a competitor) was named or cited. Raw responses are archived so results are auditable.
Free-scan and contact submissions. If you run the free visibility snapshot or book a call, we collect what you enter — typically name, email, company website, category and market — so we can deliver the report and follow up. This is the purpose stated on those forms.
Usage and billing. Plan, usage metering (for example probes consumed per engine), and — when paid plans are enabled — billing handled by Stripe. We never see or store card numbers.
Cookies and local storage. We use them for sign-in sessions and product preferences, not for third-party advertising. We do not run third-party ad trackers.
How we use it
To operate the product; to deliver reports you request; to send transactional email (via Resend); to improve the platform's models using measurement data; and to contact you about the service. We do not sell personal data.
AI processing
Running the product means sending the questions you configure to third-party AI engines (such as OpenAI, Anthropic, Google, Perplexity and peers, routed through our provider). What we send is the query content needed to measure visibility — not your account credentials.
Retention
Account and brand data are kept while your workspace is active and deleted on verified request after closure. Measurement archives are kept because their purpose is historical auditability; ask us if you want yours removed sooner. Lead submissions are kept until you ask us to delete them.
Your rights
Email hello@kavio.tech to access, correct, export or delete your personal data. If you are in a jurisdiction with statutory data rights (including the EU/EEA, UK or Singapore under the PDPA), we honour those rights on verified request.
Changes
We will post changes here with a new effective date. Material changes affecting existing customers are announced by email.
Contact: KAVIO · hello@kavio.tech · kavio.tech